Freshdesk with ScreenPal

Use video to gain a deeper understanding of users, communicate more effectively, and optimize the experience with Freshdesk.

How to use Freshdesk with ScreenPal

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Sign up

Create a free ScreenPal account.

Sign up for free

Learn how to add a screen recorder button

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Create

Create a screen recording or screenshot using ScreenPal. Add a screen recorder button for customers to communicate their issues with video.

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Share

Upload your videos and embed them in Freshdesk support articles or tickets. Send customers video responses to help resolve their issues.

Provide better customer service using video

Use videos and screenshots to help in customer service and support issues.

Clearly communicate ideas and feedback. Create recordings with annotations for support sites. Use video to understand what a user is experiencing.

provide better customer service with video

Start creating today!

Want to record right from Freshdesk?

Learn more about our recorder API

Easy integration for your workflow.

View all integrations

Freshdesk: Frequently asked questions

How do I embed videos on articles in Freshdesk?

It’s easy to add your video to Freshdesk. You can help customers understand issues or work with your team to improve products. There are so many ways to use video!

First, upload your video to your ScreenPal account.

Once uploaded, you will find the video in your hosting account. Hover over the video you want to embed and click on ‘Details.’ Click on the share icon in Video Details.

You can customize the embed by selecting the size of your video, adding controls, captions or choose to add a title to your video. When done customizing, copy and paste the embed code to your platform.

You can also copy a direct link to your video and share to your audience.

For more on hosting options, please view our tutorials about Content Hosting.

You can also view our hosting features in Video and Content Hosting.
How do I edit a video to share on Freshdesk?

What other ways can I use video in Freshdesk?

There are many ways to use video within your workflow. We found that the best way to communicate is through video. If you’re looking to connect with your team or customers, video is the best way to connect!

You can record your screen or webcam with ScreenPal and then easily share your videos with your team.

Video are a quick and easy way to update your team on projects, showcase any issues you encounter, or for general feedback.

Find out more ways to incorporate video into your workflow in our Business section of our website.

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