Zendesk with ScreenPal

Use video to gain a deeper understanding of users, improve agent productivity, and communicate more effectively with Zendesk.

How to use Zendesk with ScreenPal:

Sign up

Create a free ScreenPal account.

Learn how to add a screen recorder button

Create

Create a screen recording or screenshot using ScreenPal. Add a screen recorder button for customers to communicate their issues with video.

Upload your videos and embed them in Zendesk support articles or tickets. Send customers video responses to help resolve their issues.

Provide better customer service using video

Use videos and screenshots to help in customer service and support issues.

Clearly communicate ideas and feedback. Create recordings with annotations for support sites. Use video to understand what a user is experiencing.

Provide better customer service using video

Screenshots to help your users, fast

Grab a screenshot! Images are automatically copied to your clipboard to paste into Zendesk. Use the image editor to blur sensitive information, add overlay arrows, or “steps” to show the process.

Upload your images to content hosting to organize and reuse them to save time!

Start creating today!

Want to record right from Zendesk?

Learn more about our recorder API

Easy integration for your workflow.

View all integrations

Zendesk: Frequently asked questions

How do I insert a video in Zendesk articles?

It’s easy to add your video to Zendesk. You can help customers understand issues or work with your team to improve products. There are so many ways to use video!

First, upload your video to your ScreenPal account.

Once uploaded, you will find the video in your hosting account. Hover over the video you want to embed and click on ‘Details.’ Click on the share icon in Video Details.

You can customize the embed by selecting the size of your video, adding controls, captions or choose to add a title to your video. When done customizing, copy and paste the embed code to your platform.

You can also copy a direct link to your video and share to your audience.

For more on hosting options, please view our tutorials about Content Hosting.

You can also view our hosting features in Video and Content Hosting.
How do I edit a video to share on Zendesk?

How do I incorporate video in Zendesk?

There are many ways to use video within your workflow. We found that the best way to communicate is through video. If you’re looking to connect with your team or customers, video is the best way to connect!

You can record your screen or webcam with ScreenPal and then easily share your videos with your team.

Videos are a quick and easy way to update your team on projects, showcase any issues you encounter, provide customers with visual demonstrations, or for general feedback.

Find out more ways to incorporate video into your workflow in our Business section of our website.